Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
If a buyer wishes to return or exchange an item, the buyer is responsible for all return shipping costs and any applicable import customs charges. The item must be received in its original condition. Once we receive the item in its original condition, we will issue a full refund for the amount paid.
For exchanges, the item will be replaced and shipped back to you.
Please note that the buyer is responsible for any loss in value if the item is not returned in its original condition. In such cases, only a 50% refund will be issued.
Frequently Asked Questions
Welcome to [ISH COLLECTION]!
We're so glad you've stopped by! To make your shopping experience a breeze, we've outlined some helpful information below. Please take a peek before placing your order.
Returns & Exchanges:
Sometimes things don't work out quite as planned. No worries! Here's what you need to know:
• Unopened & Perfect Condition: We'd be happy to offer a full refund for unopened and undamaged items within 14 days of receiving them. Just send them back our way, and you'll get your money back (minus the return shipping cost and import custom charges).
• Whoops! Damaged or Defective: If your item arrives damaged or not quite right, let us know within 14 days of receiving it. We'll arrange a return and get you a partial refund once we inspect the item.
• Custom-Made Goodies: Since these are specially crafted for you, custom orders cannot be refunded or exchanged.
Refunds:
Once we receive your returned item in its original condition (think unopened boxes and unused items!), we'll process your refund within 5 business days. Just a heads up that the original shipping cost won't be refunded, and there's a 14-day window from your purchase date to request a refund.
Shipping:
The cost of getting your goodies to you is on us! Here's a breakdown for international orders:
• Customs & Import Taxes: Heads up, international friends! buyers are responsible for customs duties and import taxes charged by your country. To avoid any surprises, we recommend checking with your local customs office for more information.
• Customs Delays: Sometimes customs can take a bit longer to process things. While we can't control these delays,we'll do our best to get your order on its way quickly!
Estimated Delivery Times (with DHL Express):
These are just estimates, but hopefully, your new treasures will arrive soon!
• North America: 3-5 business days
• Europe: 3-5 business days
• Australia, New Zealand & Oceania: 1 week
• Asia Pacific: 1 week
• Latin America & Caribbean: 1 week
• North Africa & Middle East: 1 week
• Sub-Saharan Africa: 1 week
Keep in mind that these are just estimates, and things like customs processing and busy shipping seasons can affect delivery times.
Color Accuracy:
We try our best to show you the most accurate colors possible on our Shop. However, different screens can display colors a little differently.
Custom and personalized orders
Just a friendly reminder that international buyers are responsible for any customs duties or import taxes charged by their country. We can't mark items as gifts to avoid these fees, and we recommend checking your local customs policies before purchasing.
Other Important Notes
• We can only ship to the address you provide on your order, so double-check it before finalizing!
• We can't be held responsible for lost or stolen packages.
Contact Us:
If you have any questions or need a helping hand, don't hesitate to reach out to us through ETSY MESSAGE SYSTEM. We're always happy to chat!
**Thank you for choosing [ISH COLLECTION! We appreciate your business. **